Return Policy

Effective Date: [Insert Date]

Thank you for shopping at HousyProtect LLC. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. This Return Policy outlines the process and conditions for returning items purchased from our website HousyProtect.com.

Please review this policy carefully. By making a purchase from us, you agree to the terms outlined below.

1. General Return Guidelines

We accept returns for most items within [30] days of delivery, unless otherwise specified in product descriptions or during promotional offers. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in its original packaging.
• The item must be accompanied by the original receipt or proof of purchase.
• Items must not be marked as non-returnable (such as final sale items, personalized products, or certain health and hygiene products).

Please note that customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Personalized or custom-made items
• Perishable goods (such as food, flowers, etc.)
• Opened or used hygiene products (such as skincare, beauty products, or intimate items)
• Items marked as “Final Sale” or “Non-Returnable” on the product page

If you are unsure whether your item is returnable, please contact our customer service team before initiating a return.

3. How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact Us: Reach out to our customer service team to request a return authorization. Be sure to include your order number, a description of the item(s) you wish to return, and the reason for the return.
2. Return Authorization: After verifying your eligibility for a return, we will provide you with a return authorization number and instructions on how to send the item back to us.
3. Prepare the Return: Carefully package the item in its original condition and packaging (if possible) to prevent damage during transit. Include the return authorization number and any necessary documentation, such as the order confirmation or receipt.
4. Ship the Item: Ship the item to the address provided in the return instructions. Please use a trackable shipping method, as we cannot be responsible for lost or damaged return shipments.

4. Refunds and Processing

Once we receive and inspect your returned item, we will process your refund, exchange, or store credit. The following applies:

• Refunds: If your return is approved, we will refund the purchase price of the item to your original payment method, excluding any shipping fees. Please allow up to [10-14] business days for the refund to appear on your account, depending on your payment provider.
• Exchanges: If you wish to exchange an item for a different size, color, or product, we recommend placing a new order for the desired item. Once your return is processed, we will issue a refund for the returned item. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake or defective product from our side.
• Store Credit: In some cases, we may offer store credit for returned items instead of a refund, particularly if the item was a final sale or if you requested store credit in place of a refund.

Please note: if a return is rejected due to the item not meeting the return conditions (e.g., opened, damaged, non-returnable), we will notify you and return the item to you at your expense.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [5 days] of receipt to initiate a return or exchange. We may request photos of the damaged or defective item to help us process the return quickly.

If the item was damaged during shipping, please save the original packaging and take photographs for evidence. We will provide a prepaid return label for the return of defective or damaged items and offer a full refund or replacement.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately. We will make every effort to cancel your order before it is processed and shipped. Once an order has been shipped, it cannot be canceled, but you may return the item in accordance with our return policy.

7. Return Shipping Costs

• Return Shipping: Customers are generally responsible for return shipping costs unless the item is defective, damaged, or if we made an error in fulfilling your order (e.g., wrong item sent).
• Shipping Charges: Original shipping charges are non-refundable, except in the case of defective, damaged, or incorrectly shipped items.

We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee receipt of your returned item unless tracking is provided.

8. Exchanges

At this time, we do not offer direct exchanges for returned items. If you would like to exchange a product for a different size, color, or item, please return the original item according to the guidelines above and place a new order for the desired product.

9. Contact Us

If you have any questions or need further assistance regarding our return policy, please contact us at:

[Your Company Name]
[Your Company Address]
Email: [Customer Service Email Address]
Phone: [Customer Service Phone Number]

We are committed to providing you with excellent service, and we will do our best to resolve any issues promptly.